Refund policy
Because customized clothing cannot be resold, all custom sales are final. We do not accept returns, refunds, or exchanges for change of mind or ordering mistakes.
- Sizing Responsibility: Measurements must follow our online sizing guide exactly. We do not refund for wrong sizes ordered.
- Production Timeline: Order modifications, cancellations, or address updates are completely impossible once production begins.
- Shipping & Damage Claims: Inspect your delivery package immediately. You must report shipping damages or manufacturing defects within 7 days of tracking delivery.
- Required Claim Proof: You must submit clear photos of the defect, the original packaging, and the packing slip to our support email to qualify for a free replacement.