Shipping policy

• Production vs. Transit: Production takes 14-21 business days before shipping. Choosing expedited shipping only speeds up the transit time, not the production time.
• Tracking & Delivery: A tracking number is emailed automatically the moment your shipping label is created.
• Address Errors: We ship strictly to the address entered at checkout. Address changes are impossible once production begins.
• Undeliverable Packages: If a custom package is returned to us as undeliverable, the customer must pay a reshipping fee to have it sent again.
• Lost or Stolen Packages: We are not responsible for packages marked as "Delivered" by the carrier.
• International Customs: International buyers are solely responsible for any customs fees, duties, or import taxes.
• Production Speed is Fixed: Selecting expedited shipping only speeds up the carrier transit time, not the production time. Your custom item still requires 14-21 business days to be handcrafted before it ships.
• Available Upgrades: We offer Next-Day Air / 2-Day Shipping options at checkout for customers who need faster delivery once production is complete.
• Carrier Delays: We are not responsible for carrier delays caused by weather, peak holiday seasons, or mechanical issues once the expedited package leaves our facility.
• No Shipping Refunds: Shipping fees for expedited services are non-refundable, even if a return/replacement claim is approved for a manufacturing defect.